How we collect, use and protect your information.
Last updated: May 1, 2026
ServEaseHub connects customers who book home services with independent service providers through our app. Customers and providers share different information with us, so this policy is split into two parts below — read the one that applies to you, or both if you use ServEaseHub in both roles.
For CustomersFor Service Providers
For Customers
1. Information we collect
When you create an account (with a password, or with Google Sign-In), we collect your name, email, phone, and city. When you book a service or use Emergency, we collect the address/coordinates you provide so a provider can find you, and any photos you attach describing the issue. We also collect a device push-notification token so we can send you booking updates.
2. Location
Your booking address is shared with the provider you book so they can reach you. For an emergency booking specifically, once a provider accepts, their live location is shared with you in the app (to estimate distance/arrival) for the duration of that job only — it isn't stored or shown after the job ends.
3. Payments
Card payments are processed by Stripe — we never see or store your full card number. We keep a record of your bookings, amounts, and payment status to run the marketplace and resolve disputes.
4. Chat messages
Messages you send a provider through in-app chat are stored so both of you can see the conversation history, and so we can review them if a contact-sharing violation or dispute is reported.
5. How we use your data
Your data is used to operate ServEaseHub, match you with providers, process payments, send booking/referral updates, prevent fraud and contact-sharing abuse, and improve the app. We do not sell your personal information.
6. Data sharing
A provider you book sees your name, address, and chat messages, only for that booking. Payment details go only to Stripe. We share data with legal authorities when required by law.
7. Your rights
You can access or update your profile any time from Settings, and delete your account from Settings → Delete account. Push notifications can be turned off from your device settings.
8. Data security
Passwords are never stored in plain text. We use industry-standard encryption in transit and access controls to keep your data safe.
9. Children's privacy
ServEaseHub is not directed at children under 13. We do not knowingly collect data from children.
10. Changes to this policy
We may update this policy occasionally. Material changes will be notified via email or in-app notification.
For Service Providers
1. Information we collect
When you apply as a service provider, we collect your business name, owner name, email, phone, category, and city, plus verification documents (CNIC front/back, business registration, a live selfie) reviewed by our admin team. We also collect your payout method details (bank, JazzCash, or Easypaisa) so we know where to send released earnings.
2. Location
Your business location is shown to customers browsing nearby services. When you accept an emergency booking, your live location is shared with that customer in the app for the duration of the job (to estimate arrival) — it isn't stored or shown after the job ends.
3. Verification documents
CNIC images, business registration, and your live selfie are used only to verify your identity and business, and are visible only to our admin team.
4. Payments & payouts
Card payments from customers are processed by Stripe — we never see or store a customer's full card number. We keep a record of your bookings, commission owed, and payouts to run your Wallet and earnings correctly.
5. Chat messages
Messages you exchange with a customer through in-app chat are stored so both of you can see the conversation history, and so we can review them if a contact-sharing violation or dispute is reported.
6. How we use your data
Your data is used to operate the ServEaseHub platform, verify your account, match you with customers, process payments and payouts, send booking updates, prevent fraud, and improve the app. We do not sell your personal information.
7. Data sharing
A customer who books you sees your business name, location, and chat messages, only for that booking. Verification documents are seen only by our admin team. Payment details go only to Stripe. We share data with legal authorities when required by law.
8. Your rights
You can access or update your business profile any time from Settings, and delete your account from Settings → Delete account. Push notifications can be turned off from your device settings.
9. Data security
Passwords are never stored in plain text. We use industry-standard encryption in transit and access controls, including limiting who can see your verification documents, to keep your data safe.
10. Changes to this policy
We may update this policy occasionally. Material changes will be notified via email or in-app notification. Continued use after changes constitutes acceptance.