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About ServEaseHub
ServEaseHub is a marketplace that connects customers with independent home-service providers. Providers are not employees of ServEaseHub. We verify them before they can accept bookings, and we operate the payment, review and dispute systems that sit around each job.
Bookings
A booking is confirmed once payment (or a card deposit) is accepted and the provider accepts the job. Prices are set by each provider and shown before you book. All prices are in PKR.
Payments
- Card bookings take a 20% deposit at booking; the remaining 80% is charged automatically when the scheduled service time arrives.
- Cash on Service bookings are paid directly to the provider on completion.
- Card payments are held in escrow and released to the provider after the job is complete.
Cancellations
You may cancel free of charge up to 2 hours before the scheduled service time. Cancelling within 2 hours may incur a fee. If a provider has not started more than an hour past the scheduled time, you may cancel for a full refund.
Disputes and refunds
You may raise a dispute within 24 hours of a job being marked complete. ServEaseHub reviews the evidence from both sides and decides a full refund, a partial refund, or release of payment to the provider. That decision is final.
Conduct
Sharing personal contact details through in-app chat in order to take a job off-platform is not permitted, and repeated attempts may result in suspension. Customers may raise red flags for serious conduct issues; providers who accumulate them are reviewed and may be suspended.
Rewards
Points and discount tiers are promotional benefits with no cash value. We may vary or withdraw the rewards programme or any launch offer at any time.
Liability
Providers are responsible for the work they carry out. Where a job goes wrong, our dispute process and escrow protection are the primary remedy.